At Creative Services Group, we are committed to protecting your privacy, safeguarding your data, and ensuring that all information you share with us is handled responsibly and ethically. This Privacy Policy explains how we collect, use, and protect information when you use our platform, tools, and services.
1. Information We Collect
We collect only basic information:
- Account Information: Name, email address, and organization name.
- Technical Data: Device type, browser, IP address (collected for security and troubleshooting).
- Payment Information (when applicable): Processed securely by third-party providers; AI Action Center does not store credit card details.
2. How We Use Information
Your information is used only for purposes related to the delivery of services:
- To provide access to AI Action Center tools, assistants, and prompt libraries.
- To deliver support, respond to inquiries, and notify you of updates.
- To maintain security, prevent abuse, and comply with legal requirements.
3. Data Protection & Security
- Encryption: All data is encrypted in transit (TLS 1.2+).
- Storage: AI Action Center does not use your data to train large language models.
- Access Controls: Access is restricted to authorized personnel on a need-to-know basis.
- Third-Party Vendors: Only SOC 2–compliant and GDPR-aligned vendors are used for infrastructure.
4. Confidentiality & Ethics Safeguards
- Confidential Use: Your association's prompts, workflows, and data remain 100% confidential.
- No Model Training: Unlike public AI platforms, your inputs are not stored or reused for external training.
- Human Oversight: Users are expected to apply professional judgment and organizational policies when using AI outputs.
- Ethics Commitment: AI Action Center follows principles of transparency, accountability, and responsible AI use, developed in consultation with industry standards and at MIT and Oxford.
5. Sharing of Information
We do not sell, trade, or rent your personal information.
6. User Rights
You have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your data.
- Opt out of non-essential communications.
7. Data Retention
User chat data and uploads are not retained.
8. Cookies & Tracking
- AI Action Center uses essential cookies for secure login and platform functionality.
- We do not use invasive tracking or third-party advertising cookies.
9. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the "Effective Date" noted above. Continued use of the platform signifies acceptance of the updated policy.
Contact Us
If you have questions or requests related to this Privacy Policy, please contact us:
Creative Services Group
2001 L St. NW. Suite 500 Washington, DC 20036
(202) 601-5937
creative-services-group.com